About Us
Criterion Adjusters is a specialist loss‑adjusting practice dedicated exclusively to the High‑Net‑Worth, fine art, jewellery, antiques and private client markets. Founded in 2001, we have built our reputation on delivering a personal, traditional and genuinely bespoke claims service, supported by modern technology only where it enhances the client experience.
Every client brings a unique set of priorities, and our approach is shaped accordingly. We tailor each interaction to what matters most, delivering a service that is personal, respectful and handled with care.
Our adjusters have an average of over 20 years’ specialist experience, chosen not only for technical expertise but for exceptional judgment, communication and discretion. Each adjuster manages every claim from start to finish, supported by our dedicated concierge‑style team and a streamlined digital file handling system for continuity, clarity and accountability.
Our services span high‑value property claims, fine art and valuables, jewellery and specie, High‑Net‑Worth real estate, major loss, and overseas claims via our global network. Through Criterion Surveyors, we also provide expert high‑value property risk appraisals across the UK.
Our commitment is to deliver a market‑leading adjusting service shaped around what matters most to each client. We are proud to be a trusted partner to leading High‑Net‑Worth insurers, brokers and their customers, and of the standards that define Criterion.
Our Services
Testimonials
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‘Mr. Stuart Dean has been excellent with his service,
he has answered all our queries without delays, and he
had made sure that my problem does get sort out
smoothly and it had.
Overall, I am very pleased with his service.’
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‘I’d like to place on record my appreciation to you
both for the efforts you have made to settle it quickly.’ -
‘Criterion, the surveyor, and the contractor were all
very helpful and supportive throughout the process.’ -
‘Could I just thank you for helping the claim go so
smoothly and sorting things out when it seemed to
be going wrong at the start.’ -
‘Please accept our sincere thanks for all your prompt
responses, guidance, and patience in helping
us through this claim to its completion.
It made everything seem a little less intense!’ -
‘I am happy Greg has been there to support
although this is no surprise as Greg
is extraordinary in his role.’ -
‘Mr Sean Fitzgerald discussed on phone
for each item and we were most satisfied.’ -
‘I would note that we were extremely happy
with the way in which all the work was carried
and the standard of work was excellent.’ -
‘I would like to take the opportunity to
say that I have appreciated your handling of
the matter throughout.’ -
‘You’ve been very helpful throughout,
and we really appreciate all you have done.’ -
‘Many thanks to you both for being so efficient
and making everything run so smoothly.
All very much appreciated.’ -
‘Thanks Stuart, I’ve always breathed
a sigh of relief when you’ve been
allocated one of my claims.
It’s been great working with you.’
