We are closely aligned with Charles Taylor’s property and real estate division, which launched in 2020 and developed our services to provide a more efficient and effective proposition to High Net Worth contents insurers in relation to prestigious multi-occupancy residential buildings.
It became increasingly evident that the involvement of separate adjusters instructed by the buildings insurer and the contents insurer was resulting in unnecessary indemnity spend and poor customer outcomes.
Our adjusting team handles a wide range of claims across this High-Net-Worth sector, taking a joined-up approach when dealing with the buildings claim for the freeholder and the contents claim for the leaseholder. Our approach improves the customer journey and generates demonstrable savings.
Our combined approach gives us a complete overview of the whole claim and enables stakeholders to take more strategic decisions and generate economies of scale on building works, alternative accommodation and loss of rent.
Our expertise includes the interpretation of leases and enables stakeholders to identify and address issues immediately and to apportion responsibilities quickly. This accelerates claim handling and avoids disputes at a later stage.
Key Features
- Single point of contact
- Tailored client solutions
- Immediate review of all new instructions by the operations manager to ensure case allocation and proposed next steps are appropriate
- We always appoint a dedicated single adjuster to manage the claim from start to finish. We provide additional adjusting support as and when required
- Our dedicated support function gives our loss adjusters well-resourced administrative support
- Full UK coverage on a 24/7/365 basis
- Dedicated client and product relationship manager
- Our Managing Director is a seasoned market practitioner and is personally involved in dealing with High-Net-Worth Real Estate claims
- Our broker promise means we will keep brokers fully informed of progress throughout the claim
- We supply tailored management information through shared systems access, portals and a range of reporting
Complimentary Services
We have a range of complimentary services that support our core Real Estate offerings. These include:
Criterion Surveyors – pre-loss and valuation survey specialists
Criterion Claims Management – our own third-party administrator
